Privacy Policy
Last updated: July 14, 2026
This Privacy Policy explains how YourChatSupport ("we," "us," or "our") collects, uses, and shares information when you visit https://yourchatsupport.com (the "Site") or use our chat and call connection services (the "Services"). By using the Site, you agree to this Policy.
1. Information We Collect
Information you provide. When you start a chat or request a connection, we collect the information you enter, such as your name, phone number, and a description of your question or issue. If you call the phone number displayed on the Site, your phone number and the contents of the call may be collected by us and our call-routing partners. Calls may be recorded for quality assurance and compliance purposes; where required by law, you will be notified before recording begins.
Information collected automatically. Like most websites, we automatically collect certain technical information, including your IP address, browser type, device type, pages viewed, referring URLs, and the search terms or ad clicks that brought you to the Site. This is collected through cookies, pixels, and similar technologies.
2. How We Use Information
- To connect you with independent third-party professionals and service providers who can address your question
- To route, record, and measure calls and chats initiated through the Site
- To operate, maintain, and improve the Site and measure advertising performance
- To comply with legal obligations and enforce our Terms of Use
3. How We Share Information
- Service partners: When you request a chat or call, we share the information you provided (name, phone number, question) with the third-party professional or partner network handling your request, so they can assist you.
- Vendors: We use third-party vendors to operate the Site, including live chat software (LiveChat), call tracking and routing providers, and analytics services. These vendors process data on our behalf.
- Advertising platforms: We use Google Ads and may use related conversion tracking and remarketing tags. See Section 4.
- Legal: We may disclose information if required by law, or to protect our rights, users, or the public.
We do not sell your personal information to unrelated third parties for their own marketing.
4. Cookies, Google Ads & Analytics
We use cookies and similar technologies for site functionality, analytics, and advertising measurement. Specifically, this Site uses Google Ads conversion tracking and may use Google Analytics and remarketing tags. Google may use cookies to serve ads based on your prior visits to this Site. You can opt out of personalized advertising by visiting Google Ads Settings or the NAI opt-out page. You can also block cookies through your browser settings, though some Site features may not work properly.
5. Data Retention
We retain lead and call information for as long as reasonably necessary for the purposes described above, to meet our contractual obligations to partners, and to comply with legal, tax, and accounting requirements, after which it is deleted or anonymized.
6. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information.
California residents (CCPA/CPRA): You have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights. To submit a request, email us at support@yourchatsupport.com with the subject line "Privacy Request." We will verify your identity before responding and reply within the timeframe required by law.
7. Children's Privacy
The Site is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
8. Security
We use commercially reasonable safeguards to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be posted on this page.